To activate your Card, report it as lost or stolen, review your account activity, or all other customer service inquiries - please call Cardholder Services at 1-866-760-1543. Please note this number is for Canada Post Reloadable Visa Card customer service calls only.
For general correspondence:
Attn: Director, Prepaid Visa
Citizens Bank of Canada
PO Box 8000, Stn Terminal
When contacting us, please provide your name (ensure card is registered to your name), last 4 digits of card number and expiry date, complete address, and preferred method of correspondence. Please help us help you by providing as much information as you can. A response will be provided within 30 business days of receiving your inquiry.
For comments on this site or for any general inquiries about the Reloadable Visa Prepaid Card, please email us by using the form below.